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    • Returns Policy | Band Box Wales

      Retruns POlicy Our returns policy is in line with the standard UK law. ​ We offer a 14-day 'no reason' return policy for all products after customers receive their order. The customer will have to pay the return postage. The product should be returned unused and in its full packaging. This may include the manual, box, plastics and polystyrene. Unless the product has been labeled as B-stock, or the product was already damaged and acknowledged during the sale, the product should return undamaged/as new. ​ Upon return of a faulty product, we will carry out an assessment to see if the product is not functioning as intended. In the event that the item is faulty, a repair or replacement will be provided. In cases where the product is deemed faulty, the return postage will be refunded to the customer and the repair/replacement process will be carried out. ​ What can not be returned (taken from Gov.uk website): ​ Known item faults that were acknowledged when bought. Damaged products from self-repair. An item no longer wanted (for example because it’s the wrong size or colour) unless it is bought without seeing/testing. ​

    • Privacy Policy | Band Box Wales

      Privacy POlicy At Band Box Wales, we understand and respect that a customer's privacy needs to be protected and used appropriately. ​ 1. What data we collect. ​ Our account sign-up holds account name, postal address, email address, website behaviour and purchase history. We will never sell your information to third-party companies and we use Wix website design to securely house this information. 2. How we use your data? ​ We use your data to improve our customer service and to get in touch regarding orders. If there are any issues with your orders, we use this information to contact you and to resolve problems to the best of our ability. 3. Accessing Data. ​ An individual's details can be accessed and changed. You have the opportunity to change your contact details if you would like us to get in touch via a different method. Additionally, you also have the opportunity to remove your data by deleting your account with us which permanently removes your data. To do this, contact us via our social media or website chat bar and we can do this without hesitation. 4. What if we change our policies? ​ Any changes will be notified to you and you will have the opportunity to accept of decline future changes.

    • About | Music Shop | Band Box Wales

      About We're an independently run music retailers that specialises in guitar and pedals. We stock Fender, Ibanez, Brian May Guitars, Remo, Evans, Boss, Ernie Ball, D'addario and many many more! ​ We've been open just over 5 years and pride ourselves in giving excellent customer service! Why not pop in and see what we have in store?

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